Contact us
Questions, bug reports or ideas — we'd love to hear from you.
The fastest way to reach the RetinaFace team is by email. We keep things simple here — there is no contact form to fill in and no account to create. Just send us a message and a real person will read it.
We usually reply within two business days.
What to email us about
We're glad to help with almost anything related to RetinaFace, including:
- Setup help — trouble downloading, installing or launching RetinaFace on Windows 11, macOS or Linux.
- Bug reports — something not working as described. Tell us your operating system and what you expected to happen.
- Usage questions — choosing a backbone, setting a confidence threshold, or reading the landmarks correctly.
- Partnerships and research — using RetinaFace in a course, paper or product, or collaborating with the project.
- Feedback — features you'd like to see, or documentation that could be clearer.
Before you write
You may find your answer faster in two places. The FAQ covers the twenty questions we hear most, and the Guides walk through installation, Python usage, performance tuning and troubleshooting step by step. If those don't solve it, email us — including a clear description and your platform details helps us help you quickly.
A note on response times
RetinaFace is an open-source project maintained by a small team, so we answer messages in the order they arrive. Detailed, specific emails tend to get detailed, specific answers. Thanks for your patience, and for using RetinaFace.